Captain Safety

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Captain Safety

Club-E is committed to making safety on the road our number one priority. With our innovative technology, both captain and rider can feel safe before and after every ride.

Learn more about captain safety.

Picking up Passengers

No anonymous pickups

Each rider creates a profile using their name, email and phone number before they are able to use the Club-E app. Before any trip requests are made, all riders must fill out all the required information so when you accept their request, you will know exactly who you are picking up.

Your Privacy

Club-E values your privacy. Our app ensures that your contact information remains confidential by anonymizing phone numbers. When you need to get in touch with your rider, your personal information will always be confidential.

Getting to the Destination

At ease navigation

Riders enter their destination before they send a trip request allowing you to receive turn-by-turn navigation through the app. This helps Captains focus on getting to their destination safely.

Logged GPS data

For your safety, GPS data is logged on every ride, this helps our team know who you’re driving and your destinations. We believe in the honor system and hope this promotes captains and riders to practice good habits.

Always Improving the Club-E experience

No cash, no problem

We understand not everyone carries cash on them anymore. For ease of payment, after every ride, fares will be charged from the rider’s payment information on file.

Always available

No matter the time or day, the Club-E team is available for assistance to any immediate need or question about your driving experience.

Captain feedback

After every ride, each captain rates their rider. Our staff reviews those ratings to check for patterns in behavior as Club-E does not tolerate misconduct of any kind. Riders who violate our terms of service may be prevented from using Club-E.

Safety Never Sleeps

Quick response

We have a team of trained experts ready to respond or handle any emergency that surfaces during your driving experience.

Legal concerns

In rare situations when a local law enforcement provides us with valid legal process, we comply by sharing with them pertinent information for further investigation.

Safer Cities

Our commitment to safety is a promise we make daily to the communities we serve. Learn more about safety with Club-E.

—The information provided on this web page is intended for informational purposes only and may not be applicable in your county or city. It is subject to change and may be updated without notice.