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Each rider creates a profile using their name, email and phone number before they are able to use the Club-E app. Before any trip requests are made, all riders must fill out all the required information so when you accept their request, you will know exactly who you are picking up.
Club-E values your privacy. Our app ensures that your contact information remains confidential by anonymizing phone numbers. When you need to get in touch with your rider, your personal information will always be confidential.
Riders enter their destination before they send a trip request allowing you to receive turn-by-turn navigation through the app. This helps Captains focus on getting to their destination safely.
For your safety, GPS data is logged on every ride, this helps our team know who you’re driving and your destinations. We believe in the honor system and hope this promotes captains and riders to practice good habits.
We understand not everyone carries cash on them anymore. For ease of payment, after every ride, fares will be charged from the rider’s payment information on file.
No matter the time or day, the Club-E team is available for assistance to any immediate need or question about your driving experience.
After every ride, each captain rates their rider. Our staff reviews those ratings to check for patterns in behavior as Club-E does not tolerate misconduct of any kind. Riders who violate our terms of service may be prevented from using Club-E.
We have a team of trained experts ready to respond or handle any emergency that surfaces during your driving experience.
In rare situations when a local law enforcement provides us with valid legal process, we comply by sharing with them pertinent information for further investigation.
Our commitment to safety is a promise we make daily to the communities we serve. Learn more about safety with Club-E.
—The information provided on this web page is intended for informational purposes only and may not be applicable in your county or city. It is subject to change and may be updated without notice.