lading

How It Works

How Club-E works

  • Request

    Tap each ride option to see wait time, size, and price. Then enter your pickup location and tap request—your captain will arrive in minutes.

  • Ride

    Your ride comes to you. You’ll see your captain’s contact information and vehicle details in the app, so you know you’re getting in the right car.

  • Pay and go

    Hop out and rate your captain when you reach your destination. We automatically charge the credit card on file, so you never need cash.

Reliable Rides

Tap the app and request a captain to Club-E to your location. Once your ride is done, simply get out of the car. Payments are made easily through the app.

Your Ride Anytime

Errands to run? Meeting up with friends? Commuting to work? No matter where you're going, you can depend on Club-E to provide your reliable ride.

For Every Occasion

From economically efficient vehicles, to luxury, Club-E has a car to match your occasion.

FAQS

Some common questions

Club-E's on-demand rideshare service is available in every city we operate in.

For more information regarding our cities we operate in.

When you’re ready to go, use your app to request a pull up from a local captain. Demand for rides can fluctuate throughout the day, which can impact captain times to your location. If you're in a hurry, we recommend checking your pull up location's ETA for different vehicle options about 15-30 minutes before you’re ready to go. Club-E in some cities now includes the option to schedule a GoEco ride. Here’s how:

  1. Tap the SCHEDULE A RIDE button above the vehicle option slider.
  2. Select a date and preferred 15-minute window of time when you will be ready for pickup.
  3. Enter your pickup location and destination.
  4. Review your fare estimate and tap SCHEDULE.
  5. Tap SCHEDULE TRIP to confirm. After confirming, select TRIPS from your app menu, then select UPCOMING to review upcoming scheduled trips or schedule a new trip. If you need to cancel a scheduled trip, tap *CANCEL. When the date and time you scheduled a trip for approach, nearby captains will receive your ride request. The captain who accepts this trip request may arrive at your pickup location at any time within your 15-minute window. We recommend being ready and available for pickup for the full duration of time. A captain who cannot locate you at the pickup location may cancel the ride after 5 minutes.

* Please note that surge pricing may apply to a scheduled trip. This can impact your trip fare. Check out the link below to see where scheduled rides is available near you.

See where rides are available near you

The Club-E app cannot include a tip when billing you for a trip fare. Where available as a vehicle option, GoTAXI is an exception. GoTAXI connects riders with licensed yellow cabs, and includes the option to set a gratuity percentage added to your trip fare. In most cities, Club-E is a cashless experience. Tipping is voluntary. Tips are not included in the fare, nor are they expected or required. As a rider, you are not obligated to offer your captain a gratuity in cash. If you decide you would like to tip, your captain is welcome to accept.

Ride requests should only be made when you’re ready to ride and near the pull up location. This enables captains to operate efficiently on the Club-E platform. At times, you may wish to cancel a ride request after it has been accepted by a captain. While the Club-E app allows you to cancel anytime, a cancellation fee may be charged. The cancellation fee amount differs by city, ranging from $5 to $15. This fee is intended to compensate captain-partners for time and effort spent heading toward a pull up location.

A ride request can be cancelled free of charge for up to 2-5 minutes after your initial request. If your captain is running more than 5 minutes behind the provided ETA, you can cancel the ride request without incurring a cancellation fee.

If you feel you have unjustly received a cancellation fee, please visit Trips and Fare Review > I was charged a cancellation fee . We’ll gladly review and make adjustments as necessary.

Download the free Club-E app from the App Store or Google Play, then sign in with a valid email address and phone number. Learn more >

Start Riding

You’ve got places to be. Leave your keys at home and request a ride.